Privacy Policy

VULGEN PRIVACY POLICY

 

1. Personal Information We Collect

a) Device Information
When you visit our website (the "Site"), we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, how you interact with the Site, and which websites or search terms referred you to us. This data is referred to as "Device Information."

We collect Device Information using the following technologies:

  • Cookies: Data files placed on your device that often include an anonymous unique identifier.
  • Log Files: Track actions occurring on the Site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site.

b) Order Information
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (such as credit card numbers), phone number, and any other details you provide during checkout. This is referred to as "Order Information."

When we refer to "Personal Information" in this Privacy Policy, we mean both Device Information and Order Information.

2. How We Use Your Personal Information

a) Order Information
We use Order Information to:

  • Fulfill any orders placed through the Site, including processing payments, arranging shipping, and providing invoices and/or order confirmations.
  • Communicate with you about your order or any inquiries.
  • Screen orders for potential risk or fraud.
  • Provide you with information or advertising related to our products and services, in line with your preferences.

b) Device Information
We use Device Information to:

  • Identify and prevent potential risk or fraud (especially via your IP address).
  • Improve and optimize the Site by analyzing browsing behavior and assessing marketing effectiveness.

3. Text Message Offers
By opting into text message offers and clicking “Continue to shipping,” you consent to receive recurring automated marketing text messages at the phone number provided. Message and data rates may apply. You can opt out anytime by following the unsubscribe instructions in the text messages.

4. Sharing Your Personal Information
We share Personal Information with third parties to help us utilize it as described above:

  • Shopify: We use Shopify to power our online store. Learn more about how Shopify handles your Personal Information here: Shopify Privacy Policy.
  • Google Analytics: We use Google Analytics to understand how our customers use the Site. Learn more about how Google handles your Personal Information here: Google Privacy Policy. You can also opt out here: Google Analytics Opt-Out.

We may also share Personal Information to comply with legal obligations, respond to subpoenas or lawful information requests, or protect our rights.

5. Behavioral Advertising
We use Personal Information to deliver targeted advertisements and marketing that we believe may interest you. Learn more about how targeted advertising works here: NAI Educational Page.

You can opt out of targeted advertising here:

6. Do Not Track
We do not alter our Site’s data collection and use practices when we detect a “Do Not Track” signal from your browser.

7. Your Rights
If you are a European resident, you have the right to access, correct, update, or delete any Personal Information we hold about you. To exercise this right, contact us via our 24/7 live chat on the Site.

Additionally, we process your information to fulfill contracts (e.g., if you place an order) or pursue legitimate business interests. Your information may be transferred outside of Europe, including to Canada and the United States.

8. Data Retention
We retain Order Information for our records unless you request its deletion.

9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. Updates will be posted on this page with the latest revision date.

10. Contact Us
For any questions about this Privacy Policy or our privacy practices, contact us via our 24/7 live chat on the Site.